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Standard shipping typically delivers within 3 to 8 business days. Please note that an adult (21+) must be present at the delivery address to sign for the package.
We process orders rapidly. Orders placed before 12:00 PM EST on business days are typically picked, packed, and shipped the same day. Orders placed after this cutoff time, or on weekends/holidays, will be shipped on the following business day.
Our fulfillment process is designed for speed, so the window for cancellations is very small. Normally we send order data to the warehouse within 15 minutes. After that window closes, no we can not cancel an order.
Modifying an order (adding/removing items) isn't possible directly. We would need to cancel the existing order (if possible) and you would need to place a new one.
You can check your order's status anytime by logging into your account:
- Go to: https://www.vaporfi.com/account/login
- Enter your email address and password.
- Navigate to your Account Dashboard to view order history and statuses. Click on a specific order for more details.
The $6.99 charge you might see, even on orders qualifying for free standard shipping, is for the mandatory Adult Signature Verification service required by law. This fee is passed on from the carrier and ensures compliance with age verification regulations upon delivery.
Check your delivery status by visiting MY ACCOUNT on VaporFi.com or your emailed order confirmation. You may also visit https://tracking.vaporfi.com and enter the tracking ID provided in your order confirmation email.
Shipping speeds have improved significantly, but please keep in mind that due to federal regulations, your delivery will arrive by a local carrier in your area, which could experience delays beyond our control.
Remember, standard delivery takes approximately 4 to 8 business days, depending on your distance from our warehouse and proximity to major carrier hubs.
Shipping restrictions stem from a few factors:
PACT Act: Federal regulations (the PACT Act) prevent the USPS from delivering vapor products. This required us to build a network of private, last-mile carriers. While our network covers a large number of zip codes in the contiguous 48 states, some areas remain outside our current reach. We are continuously working to expand this coverage.
- State/Local Laws: Some states or localities have laws prohibiting the online sale and shipment of vapor products entirely, or specific types like flavored items.
The PACT Act specifically prohibits the United States Postal Service (USPS) from handling shipments of vapor products. To continue serving customers online, we established partnerships with a network of approved private carriers specializing in last-mile delivery for age-restricted goods.
Federal law (the PACT Act) mandates that an adult signature (21+) is required upon delivery for all vapor product shipments. This legal requirement means packages cannot be left unattended in mailboxes, porches, or other unsecured locations.
Currently, we only ship within the contiguous 48 states of the United States. We do not offer international shipping.
No, leaving a note is not sufficient. Federal and state laws require an adult (21 years or older) to be physically present at the time of delivery to provide a signature and potentially show identification. This measure prevents underage access to vapor products.
Our partner carriers typically make 2 to 3 delivery attempts. It's crucial to monitor your tracking information closely. Ensure your phone number in your VaporFi account is accurate, as carriers may call or text when they are nearing your address.
If the carrier is unable to obtain an adult signature after 2-3 attempts, the package will unfortunately be returned to our warehouse. Please track your package and ensure someone 21+ is available to sign on the expected delivery day.
This usually occurs because specific products, most commonly flavored vape items, are restricted or banned by laws in your state or locality. To proceed with your order, you will need to remove the restricted items from your cart.
Due to carrier restrictions stemming from the PACT Act (major carriers like USPS, FedEx Express, UPS Air do not handle vapor products), we are currently limited to standard ground shipping through our specialized network. This typically takes 3-8 business days. We do not have expedited shipping options available at this time.
- Connections: Ensure all parts (battery to tank, pod to device, charger to device/battery) are making a clean, secure connection. Wipe connection points gently with a dry cloth or cotton swab if needed.
- Charge: Always make sure your device or batteries are adequately charged.
- Charging Indication: When you connect your battery to its charger, observe the lights. Typically, the battery light might blink, and the charger light will change color (e.g., green to red). When fully charged, the charger light usually returns to its original color (often green). Pulsing lights after charging is complete can be normal on some models.
- No Power/Vapor (LED Off): If the battery LED doesn't light up when you try to use it, it likely needs charging or may be faulty. Charge it fully and try again. If it still doesn't work after a full charge, it might be defective.
- No Vapor (LED On): If the battery lights up but produces no vapor, try it with a different, known-working tank or atomizer. If it works with other tanks, the issue lies with the original tank, not the battery.
- Device Won't Turn On/Off: Most batteries and mods use a quick-click system. Try pressing the power button rapidly 5 times within about 2 seconds to turn the device on or off. The button LED usually flashes to confirm.
- Button Locked (Manual Batteries): Some batteries have a lock feature. If the button doesn't light up, try unlocking it by pressing the button rapidly (usually 5-7 times) within 1.5-2 seconds. The LED should flash to signal the change.
- Testing a Faulty Tank: If you suspect a tank issue, test it on multiple, known-working batteries. If it fails on all of them, the tank or its coil is likely the problem.
- Proper Filling: Ensure tanks are filled correctly, avoiding the central airflow tube, and not overfilled.
- Priming New Coils: Crucial Step! When using a new coil, saturate it by adding a few drops of e-liquid directly onto the cotton wicking material visible in the coil openings. Fill the tank and let it sit for 5-10 minutes before first use. This "priming" prevents dry hits and burnt taste.
- Check battery charge and connection.
- Ensure the tank has sufficient e-liquid.
- Try taking longer, slower inhales.
- If it's a new coil, it might need a short "break-in" period (use for 10-20 puffs).
- Coils degrade over time. If performance drops significantly, it's likely time to replace the coil.
- Solution 1 (Priming): Ensure you primed the coil properly (see above).
- Solution 2 (Re-saturate): Add a drop or two of e-liquid directly onto the coil's wick. Let it soak for a minute.
- Solution 3 (Check Liquid): Very thick e-liquids (high VG) may wick slower in some coils. Ensure your e-liquid is compatible with your device/coil. Our VG blends include distilled water to aid wicking. Do not add water to your e-liquid unless you are experienced, as over-diluting can cause leaking.
- Solution 4 (Replace Coil): A burnt taste that persists usually means the coil is old or damaged and needs replacement.
Not Firing/Hitting:
- Check the charge level of the device.
- Ensure the pod is fully seated. Remove and re-insert it firmly.
- Check that the connection points on the pod and device are clean and dry. If it's draw-activated, ensure the airflow sensor isn't blocked (check air intake holes).
- Try a different pod if available.
Leaking:
- Ensure the pod isn't overfilled.
- Check for cracks or damage to the pod.
- Avoid drawing too hard, which can pull excess liquid into the airflow.
- Don't leave pods in environments with significant temperature or pressure changes (like airplanes or hot cars).
- Ensure the pod isn't empty or low on e-liquid.
- Allow a new pod a few minutes to saturate (prime) after filling/first use.
- Avoid "chain vaping" (taking many puffs in rapid succession) which can dry the wick.
- The pod/coil may be at the end of its lifespan.
- Check the charge level.
- Ensure pod connections are clean.
- The pod/coil may be nearing the end of its life.
- Try a different charging cable and power source (wall adapter, USB port).
- Ensure the charging port on the device is clean and free of debris.
- Check device/pod connections.
Not Working Out of the Box:
- Remove any stickers or silicone plugs covering the mouthpiece or airflow holes.
- Some disposables have an activation step (like clicking or drawing); check packaging instructions if unsure.
- Occasionally, a device may be defective from the manufacturer (Dead on Arrival).
Blinking Light: This usually indicates the battery is depleted or the device is empty of e-liquid. It's time to dispose of it responsibly. A rapid blink might also indicate a short circuit or connection issue, but typically means it's finished.
Burnt Taste: This signifies the e-liquid has run out or the wick has dried/burnt. The device is at the end of its lifespan.
Not Firing (Auto-Draw): Check that airflow holes aren't blocked by your fingers or debris. If it still doesn't work, the battery may be dead or the device faulty.
Blank Screen: Most mods require 5 rapid clicks of the power button to turn on. Try this first. Check battery installation/charge if applicable.
If your order arrived with an incorrect item or is missing an item you purchased, please fill out the form below right away. Provide your order number and details about the discrepancy. One of our customer service representatives will investigate and assist you promptly.
PLEASE NOTE: To ensure the fastest service
- You must provide the order number in the form below.
- You must provide the email used on the order itself.
15-Day Return Window: We accept returns for Hardware ONLY (devices, batteries, chargers) within 15 days of delivery.
Condition: Items must be unopened, unused, and in their original packaging to be eligible for a refund. The product must be in restockable condition.
Restocking Fee: We do not charge a restocking fee for eligible returns.
Initiating a Return: To start a return, please fill out the form below. A customer service representative will provide instructions.
Exclusions: E-liquids, CBD products, disposable vapes, opened tanks, and used coils are not eligible for return due to safety and hygiene reasons.
Coverage: We offer a 60-day warranty covering manufacturing defects on eligible hardware items (devices, batteries, chargers).
What's Covered: This warranty protects against faults arising from the manufacturing process itself.
What's NOT Covered: The warranty does not cover issues resulting from:
- Abuse, misuse, or improper handling (dropping, water damage, etc.)
- Normal wear and tear (cosmetic scratches, fading)
- Environmental factors (damage from dust, humidity, extreme heat)
- Use of incompatible chargers or accessories E-liquids, CBD products (in any form), disposable vapes, tanks, or coils.
Warranty Process:
Contact Us: If you believe your product has a manufacturing defect within 60 days of delivery, fill out the form below detailing the issue.
RMA Issuance: If the issue aligns with warranty coverage, a Customer Service Representative will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Shipping: You must ship the item back within 20 days of receiving the RMA. Returns MUST be sent via USPS First Class Mail or USPS Flat Rate Priority Mail ONLY. You are initially responsible for the return shipping cost.
Inspection: Upon receipt, we will inspect the item to verify the manufacturing defect.
Resolution:
- If a manufacturing defect is confirmed, we will ship you a replacement item. If the item is out of stock, we will issue a full refund for the original purchase price. We will also refund your documented USPS return shipping cost (as specified above) to your account.
- If the item is found not to have a manufacturing defect, or the issue is due to reasons not covered by the warranty, the item will be returned to you, and the return shipping cost will not be refunded.
It happens! Browser updates or cookie issues can sometimes cause login problems. Please try resetting your password using this link: Reset Password. If issues persist, clearing your browser's cache and cookies should help.
We strive to offer great deals! However, codes found on third-party coupon sites or via browser extensions may be expired, invalid, or have usage limits (e.g., one per customer).
For the most current, active VaporFi promotions and coupon codes, always check our official page: VaporFi Coupons. Please also review the terms and conditions of the specific coupon code.
We appreciate your help in keeping our site running smoothly! If you encounter a bug or other website problem, please use the form below to let us know.
Describe the issue in as much detail as possible – what page you were on, what you were trying to do, and what happened. Including information about the web browser (e.g., Chrome, Safari, Firefox) and device (e.g., desktop, iPhone) you were using is also very helpful for our technical team.
For questions not covered above, or inquiries unrelated to a specific order or product issue, please feel free to reach out by filling out the form below. Our customer service team will review your message and forward it to the appropriate department if necessary.